Frequently Asked Questions

Find answers to the most common questions about shopping with CozySip'shome.

🛒 Ordering & Payment

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping address and payment information to complete your purchase.

What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure payment methods through our checkout system.

Can I modify or cancel my order?

Please contact us immediately at asipphe.m@gmail.com if you need to modify or cancel your order. We'll do our best to accommodate changes before your order is processed.

🚚 Shipping & Delivery

How much does shipping cost?

We charge a flat rate of R120 for delivery anywhere in South Africa, with door-to-door service.

How long does delivery take?

Processing takes 2-4 business days, followed by 2-5 business days for delivery, depending on your location.

Do you provide tracking information?

Yes! Once your order is collected by our courier, you'll receive a tracking number to monitor your delivery progress.

Which couriers do you use?

We work with reliable partners including Courier It, The Courier Guy, Internet Express, Fastway, Dawn Wing, RAM, Aramex, and SNN Couriers.

📦 Returns & Exchanges

What is your return policy?

Items must be returned in original packaging within our return timeframe. Please see our Refund Policy for complete details.

How do I return an item?

Contact us at asipphe.m@gmail.com to initiate a return. We'll guide you through the process and provide return instructions.

How long do refunds take?

Refunds are processed within 7 business days after we receive and inspect your returned item.

🛡️ Product & Quality

Are your products authentic?

Yes, we only sell genuine products from trusted suppliers and manufacturers.

What if my product arrives damaged?

Please contact us immediately with photos of the damage. We'll arrange a replacement or full refund for any items damaged during shipping.

Do you offer warranties?

Warranty terms vary by product and manufacturer. Contact us for specific warranty information on any item.

📞 Customer Support

How can I contact customer support?

Email: asipphe.m@gmail.com
Phone: +27 659 234 829

What are your business hours?

Monday - Friday: 9:00 AM - 5:00 PM (SAST)
Saturday: 10:00 AM - 2:00 PM (SAST)
Sunday: Closed

How quickly do you respond to inquiries?

We aim to respond to all emails within 24 hours during business days.

🔒 Privacy & Security

Is my personal information secure?

Yes, we take your privacy seriously. Please review our Privacy Policy for details on how we protect and use your information.

Do you share my information with third parties?

We only share information as outlined in our Privacy Policy, primarily with service providers who help us fulfill your orders.

Still have questions? Don't hesitate to contact us - we're here to help!